Skip to content
Track
Order Tracking
Track your Plush Fashion Hub order in real time.
How to Track Your Order
- Check your inbox for a shipping confirmation email containing your tracking number.
- Click the carrier tracking link in that email, or paste your tracking number into the carrier's website directly.
- For orders placed through the Shop App, open the app and go to Orders for live push notifications.
Order Status Guide
| Status | What It Means |
|---|---|
| Order Confirmed | We've received your order and are preparing it for dispatch. |
| Fulfilled / Shipped | Your order has left our warehouse. A tracking number has been emailed to you. |
| In Transit | Your package is on its way. Delivery windows vary by carrier and destination. |
| Out for Delivery | Your package is with the local carrier and will arrive today. |
| Delivered | Your order has been delivered. If you haven't received it, check with neighbours or your building concierge. |
Need Help?
If your tracking hasn't updated in 5 business days, or your package shows as delivered but hasn't arrived, please contact our team — we'll investigate promptly.
Delivery
Options and timings show at checkout, before you commit.
Return policy
See our return policy for eligibility, time limits, store credit, fees and exclusions.
Real people answer
Contact us with questions about a product or your order.