Refund & Return Policy

Plush Fashion Hub
Last updated: December 24, 2025

At Plush Fashion Hub, customer satisfaction is important to us. Please review our refund and return policy carefully before making a purchase.

🔄 Change of Mind Returns

If you wish to return an item that has been processed due to a change of heart, the following professional terms apply:

  • Refund Method: Returns of this nature are issued exclusively as Store Credit.

  • Restocking Fee: A restocking fee will be applied to each returned item. This fee will be 3% of the item's purchase price or $5.75, whichever amount is greater.

  • Return Condition: To be eligible, items must be returned in their original, unused, and unworn condition with all tags and packaging intact.

⚠️ Account Monitoring & Fair Use

To maintain a sustainable shopping environment, Plush Fashion Hub monitors all return activity:

  • Monthly Limit: Accounts are limited to a maximum of three (3) returns per calendar month.

  • Account Suspension: Exceeding this monthly limit will result in the automatic suspension of your account. We reserve the right to permanently disable accounts that demonstrate a pattern of excessive "Change of Mind" returns.

Cancellations made directly after receiving shipment notification will only be eligible for store credit, which can be applied to future purchases.

If you cancel after your order has shipped, you have the following options:

Refuse delivery: You may refuse the package when the carrier attempts delivery. Once we receive the returned merchandise and confirm its condition, we will issue store credit only for the product value. Original shipping costs are non-refundable.

  • Return after receipt: Accept the delivery and initiate a return following our standard return process. You will receive store credit for the returned items. Return shipping costs are your responsibility.

Please note: We process orders quickly to ensure fast delivery. If you need to cancel your order, please contact us immediately. Once a shipment notification has been sent, our cancellation policy changes to store credit only.

Standard returns for unwanted items (not cancelled after shipment) follow our regular return policy and refund terms.

🔄 Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in their original condition

  • Items must be returned in original packaging with all tags attached

  • Proof of purchase is required

❌ Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items

  • Intimates, lingerie, swimwear, or bodysuits (for hygiene reasons)

  • Beauty, cosmetic, hair, or personal care products

  • Earrings or pierced jewelry

  • Gift cards

🔁 Exchanges

We do not offer direct exchanges at this time.

If you need a different size or item, please return the original item (if eligible) and place a new order.

🔄 Change of Mind Returns

If you wish to return an item that has been processed due to a change of heart, the following professional terms apply:

  • Refund Method: Returns of this nature are issued exclusively as Store Credit.

  • Restocking Fee: A restocking fee will be applied to each returned item. This fee will be 3% of the item's purchase price or $5.75, whichever amount is greater.

  • Return Condition: To be eligible, items must be returned in their original, unused, and unworn condition with all tags and packaging intact.

⚠️ Account Monitoring & Fair Use

To maintain a sustainable shopping environment, Plush Fashion Hub monitors all return activity:

  • Monthly Limit: Accounts are limited to a maximum of three (3) returns per calendar month.

  • Account Suspension: Exceeding this monthly limit will result in the automatic suspension of your account. We reserve the right to permanently disable accounts that demonstrate a pattern of excessive "Change of Mind" returns.

💳 Refunds

Once your return is received and inspected:

  • You will be notified by email of approval or rejection

  • Approved refunds will be issued to you in the form of a store credit under certain circumstances to your original payment method 

  • Refunds are processed within 5–10 business days after approval

Please note:

  • Original shipping fees are non-refundable

  • Refund processing times may vary depending on your bank or payment provider

🚚 Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect

  • We recommend using a trackable shipping service

  • Plush Fashion Hub is not responsible for lost or damaged return shipments

📦 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

📧 support@plushfashionhub.us 

Include:

  • Your order number

  • Clear photos of the issue

We will review and resolve the issue promptly.

⏳ Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or payment provider

  2. Contact your credit card company (processing times vary)

  3. If still unresolved, contact us at support@plushfashionhub.us 

⚠️ Chargebacks & Disputes

We encourage customers to contact us first before filing a chargeback. Unauthorized chargebacks may result in order restrictions or account suspension.

📩 Contact Us

If you have questions about returns or refunds, please contact:

Plush Fashion Hub
📧support@plushfashionhub.us