Plush Fashion Hub — Return & Refund Policy

Effective Date: October 24, 2026

At Plush Fashion Hub, we are committed to providing quality products and a dependable shopping experience. Please review our return and refund conditions before purchasing.

1. Return Eligibility — 30 Days

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a standard return:

• Items must be unused, unworn, unwashed, and unaltered.

• All original tags, accessories, and packaging must be included where applicable.

• Items must not show signs of wear, damage caused after delivery, odors, or misuse.

• Proof of purchase or an order number is required.

Returns that do not meet these conditions may be declined, except where applicable consumer protection laws require a remedy.

2. Refunds

Approved returns are refunded to the original payment method after the merchandise is received and inspected.

We reserve the right to decline refunds for items that do not meet the eligibility conditions for standard returns.

We do not charge restocking fees on eligible returns.

Original shipping charges are generally non-refundable for voluntary returns, unless required by law or the return results from our error.

Once a refund is issued, the payment provider may require additional processing time before funds appear in the customer's account.

3. Return Shipping Costs

For returns due to personal preference, incorrect size selection, or change of mind, the customer is responsible for return shipping costs.

For confirmed defective, damaged-on-arrival, or incorrectly shipped merchandise, Plush Fashion Hub will provide an appropriate resolution and cover reasonable authorized return shipping costs when necessary.

Customers must contact us for return instructions before shipping merchandise. Do not send items to an address printed on the original package unless instructed.

We strongly recommend using a tracked return shipping service.

4. Damaged, Defective, or Incorrect Merchandise

Please inspect your order upon delivery.

If you receive damaged, defective, or incorrect merchandise, contact us promptly at info@plushfashionhub.us with:

• Your order number

• A description of the problem

• Clear photographs, where available

We may request reasonable additional information to assess a claim.

Verified qualifying claims will be resolved through an appropriate refund, replacement, or other remedy consistent with applicable law.

A customer will not lose legally protected remedies solely because they did not report an issue within 48 hours.

5. Order Cancellations

Cancellation requests are accepted within 12 hours after purchase, provided the order has not already entered processing or shipment.

Once an order is being processed, cancellation cannot be guaranteed.

Customers may still request an eligible return after delivery.

If an order cannot be fulfilled or shipping is delayed in circumstances requiring cancellation rights, we will comply with applicable refund and notification requirements.

6. Final Sale and Non-Returnable Items

The following are generally excluded from change-of-mind returns:

• Used or opened cosmetic, skincare, and personal-care products

• Worn or used intimate apparel and hygiene-sensitive merchandise

• Pierced earrings where hygiene seals have been removed

• Personalized or custom-made merchandise

• Products clearly identified as Final Sale before purchase

These exclusions do not apply where a customer is legally entitled to a remedy for defective, damaged, incorrect, or nonconforming merchandise.

7. Exchanges

Size and color exchanges are subject to product availability and eligibility conditions.

Customers are responsible for shipping expenses for voluntary exchanges unless the exchange is required because of our error or applicable law.

8. Return Authorization and Inspection

All return requests must be submitted through our customer support email before shipping.

We will provide return instructions and the appropriate destination.

Sending merchandise without prior authorization may delay processing. Such requirements do not override applicable legal rights.

Returned merchandise will be inspected before an ordinary return is approved.

9. Misuse and Fraud Prevention

Plush Fashion Hub reserves the right to investigate suspected fraudulent, duplicate, altered, or abusive return claims.

We may request reasonable supporting evidence and take appropriate action where fraud is established.

We will not deny valid consumer rights solely because a customer has previously requested returns.

10. Lost or Delayed Orders

If an order does not arrive, please contact our support team so we can investigate the shipment.

Lost, undelivered, or materially delayed orders will be handled according to applicable consumer laws, including refund and cancellation obligations.

11. Customer Support

Plush Fashion Hub

Website: https://plushfashionhub.com

Email: info@plushfashionhub.us

Include your order number when requesting assistance.

Nothing in this policy restricts rights or remedies provided under applicable consumer protection laws.